Backflow Assemblies, Parts, Test Kits,
Enclosures & Calibration Services

0 item(s) in your cart / Total: $0   clear cart   checkout
Complete Assemblies
Air Gap Cups
Valves & Test Ports
Test Kits & Fittings

Home > Terms and Conditions

Policies, Terms and Conditions

Please read the following Terms and Conditions of Use - carefully - before using this site.

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as “LM Nelson & Associates” or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions and other applicable laws. If you do not agree to these Terms and Conditions, please do not use this site.


We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to LM Nelson & Associates. You may unsubscribe from our newsletters following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult and carefully read each site's privacy policy. LM Nelson & Associates is not responsible for the actions of third parties.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. LM Nelson & Associates reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Credit Cards

We accept payment via the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (using the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept payment in the form of money orders and cashier’s checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. We do not accept company or personal checks, but reserve the right to establish credit accounts with selective customers, at our sole discretion, upon request.

Shipping Policy

Domestic Shipping Charges -- Shipping charges, to the continental United States, Alaska, Hawaii, Puerto Rico, APO & FPO addresses, are based on the total weight of the items selected in the shopping cart. All domestic shipments will be shipped by UPS Ground unless otherwise requested. UPS Next Day and Second Day delivery services are available at an extra charge. In selective circumstances, UPS Second Day Air A.M. and UPS Standard services may also be available at an extra charge.

International Shipping -- All international packages will be shipped via UPS and the charges will be quoted on an individual basis. Please contact LM Nelson & Associates for all international shipping charges.

Shipping Insurance -- Should a package get lost or the contents get damaged LM Nelson & Associates will make a claim with the shipper. Lost or damaged material will be replaced immediately and the customer will not have to wait until the claim has been settled.

Shipping Time -- Most orders received will ship in one to two business days after the receipt of payment, provided the product ordered is in stock. Orders are not processed or shipped on Saturdays, Sundays or Holidays.

Transit Time -- The average UPS Ground transit time is 3-5 business days. The average transit time for international packages via UPS is 1-4 weeks depending on the country's Customs Service. Business days do not include the day the package was shipped, Saturday or Sunday or Holidays.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by LM Nelson & Associates or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused shipping or product availability.

UPS Tracking Numbers -- All domestic shipments (except APO & FPO addresses) will have a UPS Tracking Number added at no extra charge. The customer will receive an automatic email when your shipping label is generated.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship in one to two business after the receipt of payment. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Cancellation

Cancel your order at any time prior to shipping by sending us an email, calling us or using our online contact form. Orders canceled after they have already been shipped will be subject to a 25% restocking fee and all shipping costs incurred by LM Nelson & Associates.


LM Nelson & Associates shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Colorado. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


We guarantee all of our items to be OEM goods. The items are subject to the manufacturer's warranties which vary by manufacturer. We will only accept the return or exchange of products due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for exchange for 30 days from the date of purchase. All exchanges must be accompanied by an RGA number issued by LM Nelson & Associates. Please contact LM Nelson & Associates before shipping your item(s) back.


Products can be returned for a refund within 30 days of purchase (minus a 25% re-stocking fee and all shipping costs incurred by LM Nelson & Associates) only if they have not been installed, damaged, used or modified in any way. All refunds must be accompanied by an RGA number issued by LM Nelson & Associates. All refunds are subject to a full inspection before any refund is given. Please contact LM Nelson & Associates before shipping your item(s) back.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, LM Nelson & Associates shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. LM Nelson & Associates shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, LM Nelson & Associates shall immediately issue a credit to your credit card account in the amount of the incorrect price


This site may contain links to other sites on the Internet that are owned and operated third parties. You acknowledge that LM Nelson & Associates are not responsible for the operation of or content located on or through any such site. Links to external, or third party Web sites, are provided solely for visitors' convenience. Links taken to other sites are done so at your own risk and LM Nelson & Associates accepts no liability for any linked sites or their content. When you access an external Web site, keep in mind that LM Nelson & Associates has no control over its content. Any link from LM Nelson & Associates to an external Web site does not imply or mean that LM Nelson & Associates endorses or accepts any responsibility for the content or the use of such Web site. LM Nelson & Associates does not give any representation regarding the quality, safety, suitability, or reliability of any external Web sites or any of the content or materials contained in them. It is important for users to take necessary precautions, especially to ensure appropriate safety from viruses, worms, Trojan horses and other potentially destructive items. When visiting external Web sites, users should review those Websites' privacy policies and other terms of use to learn more about, what, why and how they collect and use any personally identifiable information.

Copyright and Trademark Notice

The LM Nelson & Associates logos and trademarks, as well as other marks, trade names, trademarks and logos on this Website, are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner. Unless otherwise specified, all materials appearing on this site, including the text, site design, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of LM Nelson & Associates, Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer of Endorsement

Reference within this site to any specific commercial or non-commercial product, process, or service by trade name, trademark, manufacturer or otherwise does not constitute or imply an endorsement, recommendation, or favoring by LM Nelson & Associates. The views and opinions of the authors of content published at LM Nelson & Associates do not necessarily state or reflect the opinion of LM Nelson & Associates or its owners, and cannot be used for advertising or product endorsement purposes. References to books, software, Web sites, or products as “Recommended by LM Nelson & Associates” are specific suggestions only and do not necessarily constitute or imply an endorsement.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether LM Nelson & Associates signs them or not. We reserve the right to make changes or improvements to this site and these Conditions at any time and without notice.

The content of lmnelson.com is for general information purposes only and does not constitute advice. LM Nelson & Associates tries to provide content that is true and accurate as of the date of writing; however, we give no assurance or warranty regarding the accuracy, timeliness, or applicability of any of the contents. Visitors to lmnelson.com should not act upon lmnelson.com's content or information without first seeking appropriate advice.

LM Nelson & Associates accepts no responsibility for and excludes all liability in connection with browsing this Web site, use of information or downloading any materials from it, including but not limited to any liability for errors, inaccuracies, omissions, or misleading or defamatory statements. The information at this Web site might include opinions or views which, unless expressly stated otherwise, are not necessarily those of LM Nelson & Associates or any associated company or any person in relation to whom they would have any liability or responsibility.

This Web site is provided “as is” and LM Nelson & Associates expressly disclaims any and all warranties, express or implied, to the extent permitted by law, including but not limited to warranties of satisfactory quality, merchantability, or fitness for a particular purpose, with respect to the service or any materials. LM Nelson & Associates hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with regard to any information, content, or services provided at our Web site, including but not limited to direct, indirect, incidental, or consequential loss or damages, compensatory damages, loss of profits, or data, or otherwise.

Copyright © 2007-2010 LM Nelson & Associates. All Rights Reserved.